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THE COMPANY BEHIND THE PRODUCTS

We build software
that stays useful!

Enhancesoft builds, stewards, and operates products for the people responsible for serving customers. More than two decades in, we are still solving practical problems and standing behind the work!

Explore our products Meet Enhancesoft
Since 2003Built for the long term
Open + commercialWith honest boundaries
Global teamClose to the work
WE BUILD
osTicketOPEN-SOURCE TICKETING SOFTWARE

Support software built to be yours

A widely used open-source help desk with the flexibility to shape workflows, forms, fields, and deployment around the organization running it.

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What stays with us

Technology changes. Frameworks change. Meaningful problems persist.

We begin with the problem, learn from the people living with it, and keep improving what we build.

The tools will keep moving. Our responsibility stays with the people using them, and the people building them.

Start with people.

Listen to the person living with the problem. Bring different perspectives into the room. Share the rough idea and help each other make it better.

  • Curiosity
  • Candor
  • Shared progress

Build with care.

Ask the difficult questions, sweat the useful details, and stay open to a better answer. Good software grows through thoughtful decisions and honest feedback.

  • Thoughtful work
  • Lasting usefulness

Stay for what comes next.

Shipping is a beginning. Learn from customers, take ownership of what happens, and keep earning the trust people place in our products.

  • Make Happy Customers

Good people. Meaningful work. A long view.

OPEN-SOURCE TICKETING SOFTWARE

Support software built to be yours

A widely used open-source help desk with the flexibility to shape workflows, forms, fields, and deployment around the organization running it.

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SUPPORTED VIRTUAL APPLIANCE

Keep infrastructure control. Lose the assembly work.

A cohesive, supported osTicket stack for enterprises that need the software inside infrastructure and network boundaries they control.

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MANAGED CUSTOMER PLATFORM

Customer operations without the infrastructure project

A managed cloud platform for support today, designed to grow into the wider customer relationships and communications teams manage tomorrow.

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OPEN-SOURCE INFRASTRUCTURE

Keep service VIPs available without fragile handoffs

A distributed Linux daemon that coordinates exclusive VIP ownership, binds it to service health, reconciles local address state, and publishes through BGP or operator-selected modules.

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THE WORK CONTINUES!

Still here.
Still learning.
Still building.

Products earn their place over time. Customers decide what is useful, what deserves another release, and what becomes part of how they work. Our job is to listen, take responsibility, and keep making it better.

Read the Enhancesoft story
More than two decadesof practical product work, with more still to build
2003osTicketOpen-source foundation2010EnhancesoftA company forms around the work2013SupportSystemCustomer support moves to the cloud2014osTicket Virtual ApplianceA supported stack for enterprises2026osTicket 2.0The help desk reimagined2026SupportDeskThe customer platform expands2026elasticdOpen-source service availability infrastructure
A global technology team collaborating around a laptop
THE PEOPLE BEHIND THE WORKClose to the products. Close to the problems.

Built by people who care what happens after launch

Enhancesoft is a global team of engineers, operators, product thinkers, and customer advocates. We stay close to the work because somewhere, someone is depending on what we build.

Meet Enhancesoft
A childhood school portrait of Peter Rotich
17
High school students fully sponsoredAs of 2026
BEYOND THE PRODUCTS

Success should create wider opportunity

Enhancesoft supports the Rotich Foundation and its long-term work across education, health and wellness, mentorship, and technology.

See what that support makes possible
FROM THE PEOPLE DOING THE WORK

What we are learning,
building, and standing behind

All insights
COMPANY

Welcome to Enhancesoft

Why we begin with meaningful problems, what customers have taught us about product-market fit, and the responsibility that comes with building for the long term.

Peter Rotich
OPEN SOURCE

Building the next osTicket without leaving its history behind

A major release can move the product forward while respecting the installations, contributors, and organizations that brought it here.

osTicket Engineering
PRODUCTS

From SupportSystem to a broader customer platform

The rebrand to SupportDesk gives a growing product a name and identity that fit where it is going next.

Enhancesoft Product
WHERE TO NEXT?

Start with the products.
Stay for the company behind them.

Explore our products Meet Enhancesoft