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THE COMPANY BEHIND THE PRODUCTS

We build software
that stays useful!

Enhancesoft builds, stewards, and operates products for the people responsible for serving customers. More than two decades in, we are still solving practical problems and standing behind the work!

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Since 2003Built for the long term
Open + commercialWith honest boundaries
Global teamClose to the work
WE BUILDProducts worth usingBuilt to keep earning their place
osTicketSupportDeskosTicketVirtual Applianceelasticd
msgbar(COMING SOON)

Technology changes. Frameworks change. Meaningful problems persist.

We begin with the problem, learn from the people living with it, and keep improving what we build.
01OPEN-SOURCE TICKETING SOFTWARE

Support software built to be yours

A widely used open-source help desk with the flexibility to shape workflows, forms, fields, and deployment around the organization running it.

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02SUPPORTED VIRTUAL APPLIANCE

Keep infrastructure control. Lose the assembly work.

A cohesive, supported osTicket stack for enterprises that need the software inside infrastructure and network boundaries they control.

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03MANAGED CUSTOMER PLATFORM

Customer operations without the infrastructure project

A managed cloud platform for support today, designed to grow into the wider customer relationships and communications teams manage tomorrow.

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04OPEN-SOURCE INFRASTRUCTURE

Keep service VIPs available without fragile handoffs

A distributed Linux daemon that coordinates exclusive VIP ownership, binds it to service health, reconciles local address state, and publishes through BGP or operator-selected modules.

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THE WORK CONTINUES

Still here.
Still learning.
Still building.

Products earn their place over time. Customers decide what is useful, what deserves another release, and what becomes part of how they work. Our job is to listen, take responsibility, and keep making it better.

Read the Enhancesoft story
More than two decadesof practical product work, with more still to build
2003osTicketOpen-source foundation2010EnhancesoftA company forms around the work2013SupportSystemCustomer support moves to the cloud2014osTicket Virtual ApplianceA supported stack for enterprises2026osTicket 2.0The help desk reimagined2026SupportDeskThe customer platform expands2026elasticdOpen-source service availability infrastructure
A global technology team collaborating around a laptop
THE PEOPLE BEHIND THE WORKClose to the products. Close to the problems.

Built by people who care what happens after launch

Enhancesoft is a global team of engineers, operators, product thinkers, and customer advocates. We stay close to the work because somewhere, someone is depending on what we build.

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OPPORTUNITY
BEYOND THE PRODUCTS

Success should create wider opportunity

Enhancesoft supports the Rotich Foundation and its long-term work across education, health and wellness, mentorship, and technology.

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02
FROM THE PEOPLE DOING THE WORK

What we are learning,
building, and standing behind

All insights
COMPANY

Welcome to Enhancesoft

Why we begin with meaningful problems, what customers have taught us about product-market fit, and the responsibility that comes with building for the long term.

Peter Rotich
OPEN SOURCE

Building the next osTicket without leaving its history behind

osTicket Engineering
PRODUCTS

From SupportSystem to a broader customer platform

Enhancesoft Product
WHERE TO NEXT?

Start with the products.
Stay for the company behind them.

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