Enhancesoft builds, stewards, and operates products for people responsible for serving customers and keeping essential systems working. We have been doing that work for more than two decades.
GLOBAL TEAMClose to the products. Close to the problems.
THE WORK CONTINUES!
Still here. Still learning. Still building.
Products earn their place over time. Customers decide what is useful, what deserves another release, and what becomes part of how they work. Our job is to listen, take responsibility, and keep making it better.
More than two decadesof practical product work, with more still to build
2003osTicketOpen-source foundation2010EnhancesoftA company forms around the work2013SupportSystemCustomer support moves to the cloud2014osTicket Virtual ApplianceA supported stack for enterprises2026osTicket 2.0The help desk reimagined2026SupportDeskThe customer platform expands2026elasticdOpen-source service availability infrastructure
OUR PEOPLE
Built by people who stay close to the work
Our global team brings together different perspectives across the United States and Kenya. What connects us is responsibility for the products and the people who depend on them.
Started by Enhancesoft founder Peter Rotich, the Rotich Foundation creates pathways to opportunity through education, health and wellness, mentorship, and technology. Enhancesoft supports that work with resources and capacity.
The Foundation’s approach also informs ours: listen closely, build with people rather than for them, stay accountable, and commit for the long term.
We begin with the problem, learn from the people living with it, and keep improving what we build.
The tools will keep moving. Our responsibility stays with the people using them, and the people building them.
Start with people.
Listen to the person living with the problem. Bring different perspectives into the room. Share the rough idea and help each other make it better.
Curiosity
Candor
Shared progress
Build with care.
Ask the difficult questions, sweat the useful details, and stay open to a better answer. Good software grows through thoughtful decisions and honest feedback.
Thoughtful work
Lasting usefulness
Stay for what comes next.
Shipping is a beginning. Learn from customers, take ownership of what happens, and keep earning the trust people place in our products.
