ABOUT ENHANCESOFT

Useful software is a long-term responsibility

Enhancesoft builds, stewards, and operates products for people responsible for serving customers and keeping essential systems working. We have been doing that work for more than two decades.

A global technology team collaborating around a laptop
GLOBAL TEAMClose to the products. Close to the problems.
THE WORK CONTINUES

Still here.
Still learning.
Still building.

Products earn their place over time. Customers decide what is useful, what deserves another release, and what becomes part of how they work. Our job is to listen, take responsibility, and keep making it better.

See how we work
More than two decadesof practical product work, with more still to build
2003osTicketOpen-source foundation2010EnhancesoftA company forms around the work2013SupportSystemCustomer support moves to the cloud2014osTicket Virtual ApplianceA supported stack for enterprises2026osTicket 2.0The help desk reimagined2026SupportDeskThe customer platform expands2026elasticdOpen-source service availability infrastructure
OUR PEOPLE

Built by people who stay close to the work

Our global team brings together different perspectives across the United States and Kenya. What connects us is responsibility for the products and the people who depend on them.

EngineeringProductCustomer SuccessOperations
Explore careers at Enhancesoft
An illustrated group representing Enhancesoft’s global team
ONE GLOBAL TEAMDifferent disciplines. Shared responsibility.
FOUNDATION & IMPACT

Success should open more doors

Two Enhancesoft team members forming a heart around a laptop
SHARED COMMITMENTBuild value. Open doors.
17High school students
fully sponsored
AS OF 2026

Started by Enhancesoft founder Peter Rotich, the Rotich Foundation creates pathways to opportunity through education, health and wellness, mentorship, and technology. Enhancesoft supports that work with resources and capacity.

The Foundation’s approach also informs ours: listen closely, build with people rather than for them, stay accountable, and commit for the long term.

EducationHealth & WellnessMentorshipTechnology
Visit the Rotich Foundation
WHAT GUIDES US

Build useful products. Take responsibility for them. Keep earning their place.